Refund Policy

AI credits and memberships

If you bought an Xtitan Tech AI credit pack or membership through Paddle, see Paddle's Refund Policy for eligibility, deadlines, and any applicable withdrawal rights.

To request a refund, use the support link in your Paddle receipt or go to Paddle buyer support and choose Request a refund. Have your receipt or transaction reference handy.

You can cancel a monthly membership before the next renewal from Billing or through the subscription link in your Paddle receipt. Canceling stops future renewals. For a refund on a payment already made, submit a refund request separately.

Other payments and product support

See our Terms of Service for other payments. For help with your Xtitan Tech account or credits, email support@xtitan.tech.